Bariatric Living, LLC Shipping Policies

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Bariatric Living, LLC is open 9am to 5pm, Monday through Friday.

-All In Stock Orders placed before 12pm EST are usually shipped out the same business day.

-All Orders placed on weekends are usually shipped out on the following Monday.

-Orders are not shipped on National Holidays.

Shipping during summer months:
Bariatric Living, LLC is not responsible for melted chocolate during hot months. We will package your items, keeping the heat in mind, but we will not replace or refund any products due to heat damage.

Shipping during winter months:
Occasionally if there is extreme weather, liquid drinks can freeze. Please note that this is very rare, and we insulate our products very well. If your product does happen to freeze Bariatric Living, LLC is not responsible for the damage and will not issue a replacement or a refund.

Ordering:
Enter your order directly on the Internet. We provide you with a shopping cart to allow you to select products as you browse our website. When checking out, we provide a secure Secure Sockets Layer (SSL) in order to ensure that your privacy, including credit card information, is secure. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, you know your site is secured. We always use industry-standard encryption technologies when transferring and receiving your information on our site.

Shipping:

Our default mode of shipping is Standard UPS Ground Delivery. An order that is in stock and placed on-line by 12pm Eastern Time will usually be on its way to you the same business day. Most items should arrive in 3-7 business days.

Bariatric Living, LLC is not responsible for the shipping time of orders.

Once a package has been picked up by UPS, all delivery inquiries are most easily obtained online by using the tracking number provided to you via email confirmation or by contacting UPS and referencing this number.

Shipping costs for some items may be high as ready to drink proteins are heavy, in addition to glass bottles used for product packaging.

We do not add any handling fee to your order, we use the UPS chart to calculate the exact charges for shipping from our warehouse to your home or business.

In addition to UPS Ground, other expedited shipping methods are available such as UPS Next-Day Air, UPS Second Day Air, or UPS Three-Day Select delivery. You pay shipping costs for these methods based on the weight and destination. Enter your order online and you will be presented with shipping options so you can choose between price and speed of delivery. By indicating a special delivery method, you are giving us authorization to charge you for this service.

UPS does not pickup or deliver on weekends or holidays. Do not include these days when estimating your expected delivery date. Shippers count business days and do not include the day your package is picked up.

We do not request or require a signature for UPS deliveries. It is soley up to your UPS driver's discretion whether or not to require a signature or leave a package.

We are sorry but we do not ship orders outside the US and Canada.

We're sorry that orders cannot be changed once they've been submitted. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our fast processing times work to your advantage.

You will be charged a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. Our shipping labels are generated directly from the shipping information that you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the $10 fee that the shipping company charges us for this correction and redirection for your package.

UPS charges shippers for the return of undeliverable packages, including - but not limited to - refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reasons, you will be responsible for both Shipping and Return charges.

Refund/Damage Policies:

If you discover a problem after you've accepted delivery, please call us at 404-886-5771. Merchandise damaged during shipping or that arrives damaged must be reported to Bariatric Living, LLC within 48 hours or receipt. We will contact UPS so they can send someone to make a visual inspection of the merchandise and box. We will then reship product or issue you credit for the amount of confirmed damage. We have the right to reclaim damaged goods. Discarding products or packing materials will void your right to replacement.

We may be able to resolve the problem without requiring you to return the item. You should retain all packing material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.

Sales Tax:

Currently, only Georgia state residents are subject to sales tax collected by Bariatric Living, LLC.

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