Bariatric Living, LLC is not responsible for the shipping time of orders.
Once a package has been picked up by FedEx, all delivery inquiries are most easily obtained online by using the tracking number provided to you via email confirmation or by contacting FedEx and referencing this number.
Shipping costs for some items may be high as ready to drink proteins are heavy, in addition to glass bottles used for product packaging.
In addition to FedEx Ground, other expedited shipping methods are available such as FedEx Next-Day Air, FedEx Second Day Air, or FedEx Three-Day Select Air delivery. You pay shipping costs for these methods based on the weight and destination. Enter your order online and you will be presented with shipping options so you can choose between price and speed of delivery. By indicating a special delivery method, you are giving us authorization to charge you for this service.
FedEx home resident deliveries are made on Tuesdays through Saturdays. FedEx business deliveries are made on Mondays through Fridays. FedEx Does not deliver on Sundays or holidays. Please check with FedEx for holiday schedules.
We do not request or require a signature for FedEx Home Delivery, FedEx Ground, or USPS deliveries. It is soley up to your FedEx driver's discretion whether or not to require a signature or leave a package. Please be advised that if FedEx or USPS shows that your package has been delivered in their tracking system and you are unable to locate your package then you will need to file a claim with the carrier. Bariatric Living, LLC will not be held responsible for missing packages that show delivered in the FedEx or USPS tracking systems. All FedEx Express (Air/Overnight) packages WILL require a signature.
We are sorry but we do not ship orders outside the US.
We're regret that orders cannot be changed once they've been submitted. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our fast processing times work to your advantage.
You will be charged a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. Our shipping labels are generated directly from the shipping information that you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the $10 fee that the shipping company charges us for this correction and redirection for your package.
FedEx charges shippers for the return of undeliverable packages, including - but not limited to - refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reasons, you will be responsible for both Shipping and Return charges.